Enterprise work management platform with spreadsheet-style UI. Per-user pricing from $9-$32/user/mo, but automation caps, Connectors, and Dynamic View add-ons create significant hidden costs.
Advertised Price
$9
/month
Estimated True Cost
$482
/month (typical usage)
Surprise Factor
53.6×
more than expected
Confidence
74%
Data source: manual
What the pricing page doesn't tell you
Pro: 250 automations/mo. Business: 10,000/mo. Enterprise: unlimited. Complex workflows with multiple triggers burn through Pro limits in days.
Trigger: automations > 250
+$23
/monthly
Connectors for Jira, Salesforce, ServiceNow, and Microsoft Dynamics cost $4,200/year per connector. Enterprise integrations require these plus Business plan minimum.
Trigger: premiumConnectors > 0
+$350
/monthly
Sharing filtered views with external stakeholders requires Dynamic View add-on, priced separately from base plans. Essential for client-facing project management.
Trigger: dynamicView > 0
+$100
/monthly
| Plan | Monthly | Annual (per mo) | Key Limits | Overage Rules |
|---|---|---|---|---|
ProPOPULAR per user | $12 | $9 |
| No overages |
Business per user | $24 | $19 |
| No overages |
Enterprise per user | $0 | $0 |
| No overages |
Smartsheetoffers a free plan, but with significant restrictions. Here's exactly what you get — and what forces you to upgrade.
⚠️ When you'll need to upgrade:
Most teams outgrow the free plan within 1-3 months. The first paid tier (Pro) costs $12/mo.
Smartsheetcharges per user. Here's what your team will actually pay at different sizes.
| Team Size | Pro | Business |
|---|---|---|
| 1 user | $12/mo | $24/mo |
| 3 users | $36/mo | $72/mo |
| 5 users | $60/mo | $120/mo |
| 10 users | $120/mo | $240/mo |
| 25 users | $300/mo | $600/mo |
| 50 users | $600/mo | $1,200/mo |
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