Zendesk advertises $19/month. Counting its 4 documented recurring fees, an illustrative monthly estimate is $165/month. This data has not yet been compared with the vendor's pricing page, so confirm current prices before buying. Vendor site (zendesk.com) — check its pricing page.
Customer service and support platform. Per-agent pricing starts at $19/agent/mo but AI, workforce management, and quality assurance add-ons can double the per-agent cost.
Advertised Price
$19
/month
Estimated Monthly Cost
$165
/month (illustrative scenario)
Vs. Advertised
8.7×
of the advertised price
Pricing Data
Pricing check date not recorded
Prices change often — confirm on the vendor's site before buying.
What the pricing page doesn't tell you
Zendesk AI (intelligent triage, AI agents, auto-replies) costs $50/agent/mo on top of base plan. For 20 agents on Suite Growth: $1,000/mo extra just for AI features.
Trigger: aiFeatures > 0
+$50/mo
Zendesk WFM (formerly Tymeshift) for agent scheduling and forecasting costs $25/agent/mo. Essential for teams of 15+ agents but not included in any Suite plan.
Trigger: wfmEnabled > 0
+$25/mo
Zendesk QA (formerly Klaus) for conversation reviews and scoring costs $35/agent/mo. Combined with AI + WFM, adds $110/agent/mo to base cost.
Trigger: qaEnabled > 0
+$35/mo
Live chat, social messaging (WhatsApp, Facebook), and messaging APIs require Suite plans. Support-only plans (starting at $19) cover email and forms only. Most modern support needs Suite.
Trigger: messagingChannels > 0
+$36/mo
| Plan | Monthly | Annual (per mo) | Key Limits | Overage Rules |
|---|---|---|---|---|
Suite Team per user | $19 | $19 |
| No overages |
Suite GrowthPOPULAR per user | $55 | $55 |
| No overages |
Suite Professional per user | $115 | $115 |
| No overages |
Suite Enterprise per user | $169 | $169 |
| No overages |
Zendesk Suite Team at $19/agent/mo covers basic ticketing and messaging. Suite Growth at $55/agent/mo adds SLA management and multilingual support. Suite Professional at $115/agent/mo adds skills-based routing and analytics. But Zendesk AI ($50/agent/mo), WFM ($25/agent/mo), and QA ($35/agent/mo) are separate add-ons that stack aggressively.
Zendeskcharges per user. Here's what your team will actually pay at different sizes.
| Team Size | Suite Team | Suite Growth | Suite Professional | Suite Enterprise |
|---|---|---|---|---|
| 1 user | $19/mo | $55/mo | $115/mo | $169/mo |
| 3 users | $57/mo | $165/mo | $345/mo | $507/mo |
| 5 users | $95/mo | $275/mo | $575/mo | $845/mo |
| 10 users | $190/mo | $550/mo | $1,150/mo | $1,690/mo |
| 25 users | $475/mo | $1,375/mo | $2,875/mo | $4,225/mo |
| 50 users | $950/mo | $2,750/mo | $5,750/mo | $8,450/mo |
Compare cheaper options in CRM & Sales ranked by true cost, not advertised price.
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