Salesforce vs Zendesk

Salesforce advertises $25/mo and Zendesk advertises $19/mo. Salesforce has 4 documented extra fees (recurring: +$325/mo, one-time: $15,000), while Zendesk has 4 (recurring: +$146/mo). On these illustrative assumptions, Zendesk has the lower estimated monthly cost (about 53% less). Your real cost depends on seats and usage — use the calculator for your numbers.

Salesforce has 4 documented extra fees: Implementation & Setup Costs, AppExchange Add-On Stacking, API Call Limits & Overages, Storage Overage Fees. Recurring fees add roughly $325/mo on top of the $25/mo advertised price, plus about $15,000 in one-time costs.

Zendesk has 4 documented extra fees: Zendesk AI Add-On, Workforce Management Add-On, Quality Assurance Add-On, Messaging Channels Require Suite. Recurring fees add roughly $146/mo on top of the $19/mo advertised price.

Choose Salesforce if: Enterprise CRM market leader. Per-user pricing starts at $25/mo but implementation, add-ons, and con. Choose Zendesk if: Customer service and support platform. Per-agent pricing starts at $19/agent/mo but AI, workforce ma. The right choice depends on your team size, usage volume, and which features you need most.

This comparison is compiled from public vendor pricing pages and documentation. It uses illustrative assumptions (see "Cost Comparison Summary"), not your exact seats or usage, and vendor prices change often. Confirm current prices on each vendor's site, and use our calculator with your own usage for a closer estimate. Spotted an error? Email hello@trulycritic.com.