Salesforce vs Zoho CRM

Salesforce advertises $25/mo and Zoho CRM advertises $14/mo. Salesforce has 4 documented extra fees (recurring: +$325/mo, one-time: $15,000), while Zoho CRM has 4 (recurring: +$75/mo). On these illustrative assumptions, Zoho CRM has the lower estimated monthly cost (about 75% less). Your real cost depends on seats and usage — use the calculator for your numbers.

Salesforce has 4 documented extra fees: Implementation & Setup Costs, AppExchange Add-On Stacking, API Call Limits & Overages, Storage Overage Fees. Recurring fees add roughly $325/mo on top of the $25/mo advertised price, plus about $15,000 in one-time costs.

Zoho CRM has 4 documented extra fees: Per-Module Pricing Stacking, Storage Limits Per User, Zia AI Requires Enterprise, API & Integration Limits. Recurring fees add roughly $75/mo on top of the $14/mo advertised price.

Choose Salesforce if: Enterprise CRM market leader. Per-user pricing starts at $25/mo but implementation, add-ons, and con. Choose Zoho CRM if: Full-featured CRM with per-module pricing. Free for 3 users, then per-user tiers from $14-$52/user/m. The right choice depends on your team size, usage volume, and which features you need most.

This comparison is compiled from public vendor pricing pages and documentation. It uses illustrative assumptions (see "Cost Comparison Summary"), not your exact seats or usage, and vendor prices change often. Confirm current prices on each vendor's site, and use our calculator with your own usage for a closer estimate. Spotted an error? Email hello@trulycritic.com.